Brief Description:

This system involves documentation for a complex property management application to allow users the access of help system from anywhere in the world using Internet.

Tools and Platforms:

• Microsoft Word
• RoboHelp for Office X3

Functionalities/Features:
This application is a complex module-based model with five different modules to cover different functions of hotel property management. The modules include:

• Front Desk
• Sales and Marketing
• Management and Accounting
• Operations
• System Configuration

All these modules are interconnected and any data entry in one field activates/deactivates many other fields. The system is accessible by user-based as well as role-based access rights. The system also involves extensive report generation for each module. The system provides single-platform control for essential external systems like integrated payment gateways, EPABX (internal communication) and Internet access monitoring system – to name a few.

Separate documentation for each five modules is done. These documents are then utilized for generating WebHelp using RoboHelp X3 for Office. All the individual fields are explained with tables and/or images and extensive cross-reference of topics and subtopics is done. Standard three-pane page orientation is used with top pane providing toolbar, left pane navigation and right pane providing navigation of pages. Extensive ‘How To’ questions are ‘answered to explain workflow process.