BPO services portal utilizing Java™ based Liferay Portal Framework

Brief Description

A customer portal offering accounting, finance and technology related services to SME clients. This solution was designed for a leading Business Process Outsourcing (BPO) company in the U.S.

The Java-based Liferay Portal Framework is a highly secure, authentication based portal through which role based permissions are assigned to users who can then easily access their assigned areas. Intended for internal users as well as customers, the portal provides a document management portlet with workflow management and notification capabilities. Extremely easy to access and navigate, it provides users the ability to publish news, announcements, reports and other resources. In addition, it includes various collaborative tools such as Interactive forums, Internet Messaging, Live Feeds for fast, easy interaction between users. Communication capabilities have been built around a backend, daemon based e-mail notification system. The scope of this project involved executing feasibility study of the requirements; designing technical and functional architecture; customizing / implementing / developing portlets; configuring Liferay portal; quality checking of this customer portal as per client requirements.

Tools and Platforms

  • Operating System: Windows 2003 Server
  • Portal / CMS Framework: Liferay v5.2.3
  • Back-end: MySQL v5.0
BPO services portal utilizing Java™ based Liferay Portal Framework

Portal contains the following features:

  • Two interfaces
    • Admin Interface
      • User Management & access rights
      • Content Management System
      • Client (Organization) Management
      • Resource Center Management
      • News and Announcements
      • Message Board Management
      • Client specific Document Management
    • Admin Interface
      • User Management & access rights
      • Content Management System
      • Client (Organization) Management
      • Resource Center Management
      • News and Announcements
      • Message Board Management
      • Client specific Document Management

Technical Competency

Enterprise Content Management, Ecommerece & Portal Frameworks

Joomla Development – PHP Content Management System (CMS) Volusion™ - eCommerce, Online Store and Shopping Cart
dotCMS Development – Content Management System (CMS) Drupal Development – Content Management System (CMS) Liferay Portal – Content Management System (CMS)
JBoss Portal – Content Management Systems (CMS) SharePoint Development – Content Management System (CMS)

Customer Testimonials

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“The staff at Elegant MicroWeb was very professional from the beginning and the entire experience of working with the project manager and other staff members at Elegant MicroWeb was an absolute delight. The response time is phenomenal. The project went very smoothly and they truly exceeded my expectations. The follow up responsiveness is just as good and we still receive the same support we did on day one of the project. We will definitely continue this relationship with the folks at Elegant MicroWeb and look forward to executing more exciting IT projects with them.”

– Pioneer in providing online management of clinical tests