A renowned UK consulting firm engaged Elegant MicroWeb to design an online benchmarking system. The business helps companies manage and improve operational processes for key departments like Finance, HR, Customer Contact and Back Office Administration. The existing statistical and scientific benchmarking process was managed by spreadsheets, and the business wished to transfer these complex calculations to a flexible online system that would allow for redesign of benchmark parameters and standards and integration with workflow and user management, so that the system could be used by clients.
Elegant MicroWeb created a web-based application to capture and analyze the benchmark position of an organization versus the average, and identify world-class performance and best practices. The solution also identifies performance gaps and issues and the recommended actions and provides the capability to display results in a graphical output. The application architecture allows for appropriate data and information security and can be used by multiple clients for surveys and analysis.