If you’re an old-timer like me, you probably yawn when someone talks about quality. We all know about the tsunami of Japanese quality processes and the resurgence of quality in the U.S. and around the world. We are bored with terms like TQM quality-centric. But, we shouldn’t be!
Our customers, employees, partners, suppliers and stakeholders may not understand the detail, learning and dedication required for IT quality assurance and processes, but they certainly understand and they will stay with us if we remain devoted to quality and excellence.
If you work in the technology field and/or buy or staff technology services, ISO Quality Management (QMS) is a familiar term. Companies that certified for ISO approach every development, testing, maintenance, support and IT consulting task with proven methodologies to ensure positive outcomes for the clients and optimal resource utilization for the IT consultant or partner.
ISO certification requires that software, technology, skills development and processes are based on quality processes and quality control. To be certified, IT providers must pass the comprehensive, independent ISO 9001:2008 audit for all major processes, including project management, software product development and after sales services and they must use appropriate methodologies and processes throughout every phase of the Software Development Life Cycle (SDLC)
Maybe it’s not glamorous or exciting, but it gets the job done! Take it from me, you WANT to work with an ISO certified IT consultant. Their quality focus ensures that each solution meets business and performance requirements. Quality auditing is part of their process and success is measured by objective metrics. User acceptance is based on documented requirements and specifications and on the functionality and dependability of the solution.