Can Agentic AI Help My Business, and How Will it Impact My Staff?

Agentic AI Can Be Used to Support Business and Teams

A recent study by Deloitte Reports that 52% of respondents say that Agentic AI is the most interesting area of artificial intelligence today.

Agentic AI takes artificial intelligence to the next level by enabling decision-making and independent behavior that involves reasoning, planning and completing tasks and actions in real time to achieve established goals.

Thirty years ago, we could not have imagined this technology, nor the impact it would have on productivity, work processes, businesses and consumers. In this rapidly evolving environment, it is worth considering the impact on jobs and on the people who previously performed the tasks we now as AI to complete.

Let’s consider some of the uses of Agentic AI so that we can better understand its potential and how it can be (and is) used in today’s business environment and how the use of Agentic AI will impact those currently working in each of these environments.

How Can Businesses Use Agentic AI to Help the Business and Support Team Members?

Manufacturing

Use Case: The typical manufacturing environment is supported by numerous systems, functions and processes. To complete the cycle, the business must incorporate the supply chain for parts and components and manage a multi-step, multi-level workflow. Agentic AI can work independently to identify supply shortages and review alternative sources for supplies that meet requirements for the timing of shipping and the price of materials. It can complete and submit forms and manage production schedules to accommodate the arrival of materials and meet deadlines.

Staffing Impact: If the business intends to engage Agentic AI to perform these tasks, it would be wise to include team members in the process to control specific, critical points along the manufacturing lifecycle and to monitor and manage the process to ensure appropriate decisions and action.

Call Centers

Use Case: Agentic AI is in use today in many call centers. AI agents gather and use existing intelligence to address and serve customers, considering order history and customer preferences, customer satisfaction, and company policies for returns, shipping and other factors.

Staffing Impact: Agentic AI can relieve live agents from the more mundane tasks and, when a live agent interacts with a customer, that agent can quickly leverage information gathered from previous interactions and orders and even suggest solutions and purchases or alternatives based on the information gathered by the AI assistant.

Healthcare

Use Case: Human interaction is crucial to healthcare but Agentic AI can help with the more routine activities like scheduling appointments, processing insurance claims and aligning government and industry regulations with tasks performed to ensure compliance. The system can review electronic health records (EHR) to bring together unstructured notes into a summary and provide classification information.

Staffing Impact: By streamlining the routine tasks, note-taking and summarization, Agentic AI can enable staff optimization and allow healthcare professionals to focus on patient interaction, records review and diagnostics and other crucial activities.

Research and Compounding

Use Case: Whether a business is developing a pharmaceutical compound or creating a food recipe, this process can take a lot of time and involve a lot of trial and error. Agentic AI allows the business to consider other additives, ingredients and compounds, compare the pricing for these new ingredients and compounds and the manufacturing requirements, alternatives and possible issues.

Staffing Impact: Skilled team members can use the information gathered and recommended by Agentic AI to review results, and make alternative recommendations or test theories and make final decisions.

As Artificial Intelligence (AI) evolves, it is important for businesses to weigh the experience, skills and knowledge of its team members and to incorporate those factors into the decisions surrounding the use of AI. Agentic AI and other technologies can be very helpful in performing routine activities, redundant tasks and even some decisions. But human intervention and experience are always important to identify and address the more nuanced issues and bring a trained eye to the final product, service or decision.

AI is at its best when it is used to its full potential, in concert with the human element of skills, experience and knowledge and it can be a benefit to your team by relieving them of routine tasks and by revealing interesting ideas and concepts that can be refined and used to create new business products and services and solving problems.

Contact Us to find out more about how your business can incorporate Artificial Intelligence (AI), natural language processing (NLP) and machine learning into your products, your business processes and your Digital Transformation (Dx) initiatives. Our Products And Services can help you achieve your vision with affordable, dependable technology. Explore our free articles about Agentic AI: ‘The New Age Of AI: Agentic AI’, and ‘What Is Agentic AI And Why Should I Consider It For Apps?

What is MCP and Why is it Important to My Business?

How Does MCP Help AI Application Development?

Technology is great! But it can be hard to keep up. Even if you have made a career in technology, the pace of change today is so rapid that, if you miss one issue of your favorite tech publication, you may risk falling behind.

Perhaps nothing has increased the pace of change in technology more than Artificial Intelligence (AI) and, because AI potential seems to be unconstrained, the need for expanded capabilities and foundations is constant.

One such development is Model Context Protocol (MCP). MCP is an open protocol that was created by Anthropic to simplify the process of interacting with Large Language Models (LLMs) and to standardize the way in which applications provide context to LLMs and help them interpret data.

It may help to think of MCP as a translator or a way to make connections. Much like a USB adapter can connect an external hard drive to your laptop, MCP can connect various tools and data sources to enable interaction, integration and context for use in AI.

While early stage AI struggled to connect disparate data sources, tools and Application Programming Interfaces (APIs), the advent of Model Context Protocol (MCP) provides a bridge to external data and services to connect AI models using a standardized communication framework to allow for AI reasoning and processing. So, AI models like Azure OpenAI, GPT, Atlassian and others can fetch data, connect and interact with APIs and perform tasks, going well beyond the knowledge contained in the model to produce new, expanded outputs.

What is Model Context Protocol (MCP) and WHY Should I Care?

In the good old days of AI (just last year), your users might ask a complex question or a question that exceeded the information contained within an LLM training data set. That question could elicit an answer that made no sense or the system might simply frustrate the user by saying, ‘I don’t know.’ In order to solve that problem, you would have to provide data refinement to ensure that the LLM had context or you would have to add another tool or secondary source. That can be complex, time consuming and expensive.

In short, in order to succeed with your LLM, you were constrained by the amount of training data, and how well you could anticipate what your clients or users would ask or need. Sure, the information exists out there somewhere, but your LLM doesn’t include that data! You could use APIs but that process of application integration is complex and can be difficult to implement in a meaningful way, and you have to hard-code each connection! Using this technique to provide information to an LLM requires you to review documentation and data, identify the end point of the search, verify authentication, structure requests and then make sure it all works seamlessly so your users are not frustrated.

MCP allows you to create a bridge between apps and tools and establish automated workflows, using the power of LLMs to perform tasks and provide clear, concise information across all technology frameworks and platforms. MCP allows developers and content managers to establish what the LLM should know and provide that in a standard format that the LLM can understand. In essence, MCP acts as the go-between or the middleman, simplifying the relationship and connection between the LLM and APIs, tools and data repositories. Rather than your app reaching out to the API, it communicates with an MCP server. The MCP server will then translate that information and decide how to communicate with the API to satisfy the user request. It’s a translator!

Model Context Protocols (MCP) provide support for application developers using AI so they can more easily build apps and integrate information, ensuring that the app is flexible enough to support future integration of tools and data. Its open-source accessibility allows software developers and software vendors to leverage these tools to create business and consumer apps.

The team can create apps that are extensible at runtime and connect tools and APIs to an MCP server, to use the app immediately without extensive coding and deployment. The process is simple.

  • When a user enters a query, the Large Language Model (LLM) sends a request to the MCP server
  • The MCP server translates the request and decides where it should go (API, tool, etc.), and then sends it to the appropriate source
  • The response to the query is returned through the MCP server
  • The MCP server sends that response to the LLM
  • The user receives the response

It’s just that simple.

If you, your IT staff, your management team or your customers are asking about the potential of AI and LLMs, it is time to consider MCP and how it can support your needs. The incorporation of this approach can save development time and expense and alleviate rework and developer and user frustration.

If your business wishes to improve productivity, timelines, budgets and dependability of in-house applications, you will want to find a vendor and service provider who appropriately employs AI and LLMs to support its development model. If you are planning to engage an IT expert to augment your own software product or solution, it is wise to look for this capability when you interview prospective partners. Contact Us to find out how to integrate AI And LLM capabilities into your software project, website, analytics initiative or other project. Explore our free White Papers: ‘What Is AI And How Can It Help My Business,’ and ‘The Practical Use Of GenAI In BI And Analytics Tools.’

Look For a Software Development Partner That Uses AI and LLMs

AI and LLMs Support Developer and DevOps Productivity

A recent Copilot study revealed an interesting fact about the use of AI and Large Language Models (LLM) in the software development process. The study included developers from Microsoft, Accenture, and a Fortune 100 electronics firm and reported a 26% boost in productivity, increasing output from the usual eight hour workday to what amounts to ten hours of traditional output. This improved output increased even more for less experienced developers.

By leveraging Artificial Intelligence (AI) and Large Language Models (LLM), the DevOPS organization can greatly improve output, code quality, developer productivity and consistency. As businesses embrace the collaborative and team-oriented concepts of DevOps, the use of AI and LLMs can be utilized across the organization, and forward-thinking organizations are looking at the set of practices in DevOps (software development IT operations) to automate processes and accelerate the software development lifecycle.

Where software vendors employ these techniques, clients, customers and end-users can benefit from this approach. The development team can work more quickly and efficiently to satisfy requirements, design, develop and test and deploy, so business projects can be completed more rapidly and dependably.

If a business is considering a vendor or a software product for implementation within the walls of the enterprise, it is worth asking the prospective vendor and service provider how they are currently using cutting-edge technology to improve their development process and lifecycle.

Elements and Aspects of AI in Software Development

The Use of AI and Large Language Models (LLM) Improves the Development Process

Prompt Engineering uses natural language interfaces to study interactions with and the programing of LLM computation systems to enable complex problem solving, looking for patterns and focusing on reusable solutions. Infrastructure-as-Code (IaC), Code-as-Data and CodeQL LLMs support developers by exploring the code, studying requirements and documentation and analyzing infrastructure to find issues and inconsistencies.

Automated Code Generation allows the development team to optimize testing and deployment. Developers can use AI code review tools like Codiga and testing tools like DiffBlue Cover to review and analyze code and find issues, and AI-based code generators like GitHub and Copilot.

Generative AI (GenAI) leverages LLMs to streamline the steps in the development process, including analysis of requirements, coding and testing.

Natural Language Processing (NLP) enables code generation with machine learning and produces suggestions to develop or complete code, thereby reducing the occurrence of human error and allowing developers to focus on other, more complex aspects of code and development.

Testing and Debugging can be automated to detect and address bugs, inefficiencies and vulnerabilities in the code. These tools can be used to generate unit tests, create test cases and increase the effectiveness of the testing phase to improve overall quality.

Translation Tools enable translation of other programming languages for projects where the team must migrate code to other programming languages. The process uses large language models to complete the translation, leaving developers free to focus on architecture.

Documentation Support includes development of documents for code comments, regulatory requirements etc. Prompt Engineering generates summaries and answers questions and provides examples so developers who review the code for later upgrades have appropriate documentation to support the software evolution.

Project Management for all of DevOps is supported by automated routines and integration of information and documentation throughout the process, monitoring system performance, analyzing test results and optimizing implementation. The ongoing analysis of test planning, data migration, compliance documentation and architecture supports the entire DevOps team.

If your business wishes to improve productivity, timelines, budgets and dependability of in-house applications, you will want to find a vendor and service provider who appropriately employs AI and LLMs to support its development model. If you are planning to engage an IT expert to augment your own software product or solution, it is wise to look for this capability when you interview prospective partners. Contact Us to find out how to integrate AI and LLM capabilities into your software project, website, analytics initiative or other project. Explore our free White Papers: ‘What Is AI And How Can It Help My Business,’ and ‘The Practical Use Of GenAI In BI And Analytics Tools.’

White Paper – The Practical Use of GenAI in Business Intelligence and Analytics Tools

White Paper – The Practical Use of GenAI in Business Intelligence and Analytics Tools

The Practical Use of
GenAI in Business Intelligence
and Analytics Tools

In this white paper, we focus on the practical use of Generative Artificial Intelligence (GenAI) in Business Intelligence (BI) and Analytics tools and present several business use cases to illustrate how this approach to analytics can support business goals and help the enterprise to achieve goals. We also discuss some of the challenges a business may wish to consider in order to ensure that its analytics solution effectively incorporates GenAI so the enterprise can confidently depend on results and improve user adoption and ROI.

Minimum Viable Products Lead to Start-Up Success!

MVP Design and Development for Start Up Businesses!

When you are the owner/executive of a start-up, you guard the time of your team carefully. You only have so many hands to get the job done and every effort, every initiative must pay off. And when it comes to investments, your logic and your plan must be solid. You can’t afford a misstep. The products and services you plan to introduce into the market must be spot-on, and the cost to design and deliver those products and services must be carefully controlled.

Ensure Start-up Success with Expert MVP and App Development!

Hire App Developers to Ensure Start-Up App Success!

As a start-up business, you understand the challenges of being an entrepreneur. Start-up businesses are typically short-staffed. Team members must play numerous roles, and days are long and filled with more tasks than the team can accomplish. Start-ups survive with great ideas, innovation and vision. But to achieve their goals, they must be able to execute on those visions.

Low-Code, No-Code Development: What’s the Buzz?

Tell Me About Low-Code, No-Code Development!

Whether you are an IT pro, a business owner or business manager, you probably like to stay up to date on industry developments, and on the newest technology. That is a wise choice, because these advancements can often provide leverage for you to enhance products and/or services, and create competitive advantage.

Hire an Experienced Software Product Development Partner!

Software Product Development Projects Require Specific Skills!

You have a really great business idea for a software product and you want to develop the concept. Perhaps it is a business application you want to sell to other businesses, or it might be a consumer software product or web application. Whatever the case, your business will want to proceed carefully. There are many developers, programmers and IT consulting partners who offer custom software application development services, and mobile application development, but there is a distinct difference between custom software application development and software product development and therein lie the issue.

Create a Minimum Viable Product (MVP) Software App!

Minimum Viable Product (MVP): What Is It and Why Does My Business Need It?

What if your business could see into the future? What if you could launch a consumer app or an in-house software program without risking years of investment, time and resources, only to find out that you missed the mark? What if you could test your theories about software features and functionality and ensure that you had it right BEFORE you launched your product?