This client wished to provide a mobile application that would enable consumers to review, schedule, track and pay for services in an easy-to-use mobile application environment. The client also wished to provide easy-to-use, dependable tools to its internal administration and field staff to coordinate and track services.
Elegant MicroWeb built and implemented a solution to allow customers to download the mobile app or utilize their browser to access the client portal and access services. Client customers can register, browse through services available in their area, see rates and estimates for a particular service, schedule a service and pay online. The solution also provides full administrative backend control to administration staff to manage and track customers, field personnel, availability, allocation of tasks, invoicing, orders, and configuration of dynamic pricing based on customer postcodes. The successful completion and delivery of this solution improved client visibility and service and increased customer satisfaction.