Biren Parikh, CERA Sanitaryware Limited, India
We are one of the leading brands in Sanitary, Faucet & Tiles industry, with a manufacturing location at Kadi and distributions across the country. We have SAP and other enterprise applications (CRM application, Payroll, etc.) and we wanted to provide 360 degree analytics not only to our HODs or CxOs or Seniors, but up to the operational level in our team. With Smarten, we have been able to integrate various enterprise systems and roll out analytics in very short time frame with highly competitive TCO, and with their compressive tools and support including support portal with knowledge base articles, ticket based supporting systems and webinars, helps us maintain high availability for our analytics.