Every business person has seen, and probably used, a Fish Bone Diagram. It’s a proven tool that helps us objectively assess a problem. Last year my team and I created a fish bone in hopes of finding a solution to our Content Management System (CMS) problems. The cause and effect diagram is a visual way to organize data and brainstorm solutions but, in order to use it effectively we had to identify every problem. In the world of the Fish Bone Diagram, we refer to this as ‘knowing your bones’. When it comes to CMS portals, my team doesn’t understand the challenges of design, development, configuration, implementation, integration and support of a CMS system.