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Case Study: Testing Services for US Software Co for Online Ordering System Supporting 600 locations

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April 15, 2017

This U.S. business provides software products and services to Quick Service Restaurants (QSR), serving world renowned restaurant chains. The business selected Elegant MicroWeb to provide testing and release management services to ensure the stability, dependability and security of its online ordering system and other integrated systems. The system is used by QSRs in more than 600 locations across the U.S., with high concurrent usage with options for home delivery and takeout.

The Elegant MicroWeb Quality Assurance (QA) team worked with the business product management and development teams to define QA processes and workflow to meet objectives. The challenge was to adopt an approach that would allow the business to continue using a system with high concurrent usage and ensuring availability and a seamless user experience, while managing multiple upgrades and releases to deliver new features. The testing cycle for each release was continuous, and bugs were tracked and closed in close coordination with the development team. More than two years of engagement with this client has resulted in sustained, trusted service delivery and assured a seamless user experience (Ux) and timely new releases.

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Case Study: Performance Management, Benchmarking Product Development & Maintenance

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November 9, 2016

A performance management and benchmarking consulting business in Glasgow, Scotland asked Elegant MicroWeb to create a new solution. The consulting company had outgrown the simplistic reporting and analysis foundation provided by standard office tools and spreadsheets, and was concerned about the security of proprietary and confidential data and process models.

Elegant MicroWeb undertook a project to create a new solution that would produce clear, concise results, reports and direction so that consulting company customers could easily adapt and develop appropriate strategies and market direction enabling the business to reduce the time required to engage and complete a consultancy project. The resulting Performance Monitoring, Improvement and Analysis Tool provides integrated web-based performance optimization tools designed around the principles of knowledge and activity-based management.

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Case Study: UK Online Petition Management for eGovernance

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November 8, 2016

An internet community, market research, consultation and eDemocracy solution provider in the UK engaged Elegant MicroWeb to design and develop a solution to manage online petitions for eGovernance. The business focuses on thought leadership and on gathering feedback and opinion to help government and private organizations make sustainable decisions. The solution allows patrons to weigh in on topics, causes and issues of common interest.

Elegant MicroWeb worked closely with the business team from concept through solution design, development and implementation. The solution includes an administrative interface to manage petitions, accept and reject petitions, publish and email results. The User (client) interface, allows users to create, search and view petitions, sign a petition, open and close petitions and view rejected petitions. The solution was built for Windows operating system, on a .Net framework with a SQL Server back end.

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Case Study: Customer Loyalty Software Product Widget for UK eConsulting, Market Research Firm

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November 7, 2016

Elegant MicroWeb worked with a UK eConsulting, Market Research business to design a web-based widget to measure customer satisfaction and increase customer loyalty. Customers were asked just one question and the responses were analyzed to enhance and improve products and services offered by the organization over the period. In order to meet business objectives the widget had to be easy to configure, and easy to promote and use to obtain maximum responses. Personalized emails were sent, with a unique URL so the users could respond without the need to register. Feedback request could be offered via various web channels.

Elegant MicroWeb analyzed requirements, and designed and built a widget to allow customer managers to create just one question – loyalty question. Once a question is created, customer manager (administrator) can select respondents, design personalized email and rating scale for participant response. Response tracking processes allowed the business to follow-up non respondents and track responses. App also included response analysis and categorization to measure customer loyalty index over the period of time.

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Case Study: Web-Based Community Software Product for UK Idea Management Business

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November 3, 2016

A U.K. internet community, market research and consultation, eDemocracy solution provider selected Elegant MicroWeb to design a web-based software product that would enable users to create employee, stakeholder, customer and citizen communities and encourage collaboration, feedback and the structuring of ideas and innovation processes. The solution would support open communities, as well as communities requiring invitation and registration. The objective was to help the business gain deeper insights and deliberative engagement with customers, stakeholders and thought leaders.

The Elegant MicroWeb team designed an integrated suite of Idea Management tools, including user-friendly wizards to support users and allow for idea sharing, brainstorming, ranking and discussion of ideas, and archival capability. User roles include Administration, Registered users, Invited Users and Anonymous Users. Elegant MicroWeb services included requirements and feasibility planning and studies, design, development, customization, deployment and user acceptance testing (UAT).

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How to Market Your Business App Almost for Free?

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September 23, 2016

5 Essential Traits of an Effective Business App

Today, companies require marketing budgets as much as the cost of the whole manufacturing process. They pay media and marketing companies so much money that the MRP of the product could be many folds higher than the original manufacturing cost.

But, in today’s technologically advanced world, many ways have emerged to market your product almost for free of cost and having a really big impact compared to the high-budgeted marketing campaigns.

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5 Essential Traits of an Effective Business App

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August 31, 2016

5 Essential Traits of an Effective Business App

Unlike entertainment or Gaming apps, a business app is expected to be made with all seriousness and highly focused on what they aim to do – though, I am not saying entertainment and gaming apps aren’t made with seriousness, otherwise Clash of Clans wouldn’t have been making $ 1.5 million a day.

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Case Study: Re-Engineering Business Software Development Improves Business Intelligence Software Ux and Scalability

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August 1, 2016

ElegantJ BI, an innovative Business Intelligence product, needed to improve the user experience (Ux) and architecture. This Ux improvement was necessary to make the interface adaptable and responsive to the growing number of device screen resolutions and sizes. With the growing importance of data visualization and user interactivity in the business intelligence market, these changes were imperative to sustain and improve a competitive market advantage.

The Elegant MicroWeb product engineering and Ux team undertook this project to improve the usability and overall Ux for this product suite. Software re-engineering and migration provided upgraded product architecture, improved performance, interoperability, integration and support for large volumes of data with optimized middleware to improve scalability.

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Case Study: UK eDemocracy Co. Achieves Dependable Application Security and Standards Compliance

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July 9, 2016

Elegant MicroWeb worked with a leading internet community, consultation and eDemocracy solution provider in the U.K. to help them achieve their application security and compliance objectives. The business wished to ensure compliance with government standards and best practices in application security to protect their data and business from hacking and security threats. Even the slightest security breach would damage the reputation of the business and have financial and legal implications, so it was critical that their solutions and systems were designed to meet or exceed industry and government standards.

A stringent security audit was performed by a 3rd party security expert. The Elegant MicroWeb team provided a stable, high performance application architecture based on Microsoft platforms to ensure web application security and accessibility standards compliance. Services included research, identification and interpretation of the best security practices, mapping of standards to technology platforms, identification, resolution, testing and implementation of all standards and coordination of third party security verification.

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The Biggest Changes Coming to E-commerce in 2016

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June 28, 2016

E-commerce in 2016 will continue to grow. The companies that thrive will be the ones that offer more features, like loyalty programs, while simultaneously removing friction from the buying process.

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