There are many reasons to engage an IT consultant and employ IT staff augmentation and there are many benefits when it is done right. Businesses can quickly scale up and down to accommodate a project or meet a need. They can engage talent with specific skills and training to meet the requirements of their current and future business landscape. The business can mitigate the cost of training to keep IT skills current, and ensure staffing flexibility to fill in the gaps in a project team or for ongoing support, and it can accommodate its budget with the right experience, training and skills at an affordable cost. In this article, we discuss four areas of caution and attention your business must consider before engaging a partner for IT staff augmentation.
As an in-house IT manager, a CIO, a CTO or a business professional, you may already have grasped the critical need for additional help on an IT project – whether it is ongoing assistance or help for a standalone project. You see the full picture. You know your IT team is overwhelmed, you know their skill set and you know you can’t get the job done with the existing knowledge and resources you have. You also understand the importance of getting that job done quickly and effectively.
When a business has more IT projects and initiatives than it can handle, it will often look to hire more internal IT staff members. But hiring takes time, interviewing is imperfect and part time or full time employees require management, benefits and office space. While a business might need one-time project support, or ongoing support for development, maintenance and support, there is no one-size-fits-all approach to staffing. In addition to these issues, there is the very real issue of ongoing training and skills enhancement. That costs money and, when a team member is out for training, someone else must cover for that team member. So, what is a business to do?
The Client business is dedicated to scientific discovery, unparalleled quality, and health and wellness practitioner partnerships. This foundation has positioned the Client team as an industry leader in functional nutrition. The business develops, manufactures, markets and distributes nutrition and lifestyle supplements and offers nutraceuticals and nutritional supplements for blood sugar support, cardiovascular health, gastrointestinal, immune, joint health, stress management, and detoxification and their products.
The Elegant MicroWeb worked closely with the Client team to define the requirements and execute the project. This project resulted in close engagement through a practitioner portal with impressive user adoption by the target audience. The user-friendly solution met all Client objectives and Client and end-user satisfaction with the solution resulted in the engagement of the Elegant MicroWeb full suite of offshore development services with dedicated resources to support the Client, its partners and end-users and to manage, maintain, enhance and scale the system so the Client can sustain and succeed in the market.
This Client established a business to serve the global restaurant market with a solution that would support table booking and advance food ordering. The Client team is comprised of technical and business professionals who came together to collaborate on an idea that would cater to the global restaurant market starting in the Qatar region and expanding from there.
Elegant MicroWeb worked closely with the Client team to plan, design, develop and build solutions that would support the start-up concept and roll-out and achieve the business vision with solutions that are designed to assist foodies, restaurant patrons and restaurant owners and managers with worry-free, intuitive features for restaurant promotion and management, table reservations, advance food ordering, sharing restaurant recommendations and more. The Client roll-out will begin in Qatar with a planned global roll-out to restaurants and users around the world!
Don’t Take a Chance! A Technology Partner Should Focus on YOU!
Whether your business is a public sector, government agency, web agency or software company…or any other business or industry for that matter…you need good relationships. Relationships with customers, suppliers and stakeholders help you define your success and support your brand and image.
This Client is based in the U.S. and is a world-wide leader in shared working office space and workspace solutions. It manages office space in the United States and has a large inventory of office space and manages its portfolio and customers through a huge network of brokers across the country and in 27+ other countries around the world. The Client provides office leasing for business owners with a full suite of services that provide guidance and support to help their clients to secure the perfect office space for their needs.
The Elegant MicroWeb team collaborated with this world-renowned Client and its team to understand and document requirements, workflows and processes and to design an appropriate database and architecture. The resulting solution supports the Client team and its brokers by streamlining and simplifying the broker onboarding process, providing training tools and opportunities for brokers, catering to broker requests and helping the Client and brokers to track space inventory, commissions and pay-outs, thereby improving productivity, accuracy of information and timely completion of activities related to inquiries, rentals, commissions, reporting and other crucial tasks.
Comprehensive ERP development was crucial to the client business and to simplifying what had become a cumbersome business management process. The Elegant MicroWeb team provided world-class support at every step in the process and developed the required modules to manage inventory and organize and manage human resource related activities. The Elegant MicroWeb team also implemented a reporting and analysis solution using the ElegantJ BI product suite to enable business users to easily design and use custom reports so the business would function more smoothly and users could handle these tasks on their own without the assistance of IT, developers or data scientists, thereby improving data literacy and productivity throughout the organization.
All solutions were developed to be completely database driven and support multiple languages and field labels so the system is scalable and flexible, easy to maintain and easy to adopt within all divisions, departments This multi lingual English and Arabic language support is crucial for localization and system framework. Following the successful implementation of these integrated modules, the product solution suite, including the ElegantJ BI reporting tool, will be productized to serve other Client businesses
This client wished to provide a mobile application that would enable consumers to review, schedule, track and pay for services in an easy-to-use mobile application environment. The client also wished to provide easy-to-use, dependable tools to its internal administration and field staff to coordinate and track services.
Elegant MicroWeb built and implemented a solution to allow customers to download the mobile app or utilize their browser to access the client portal and access services. Client customers can register, browse through services available in their area, see rates and estimates for a particular service, schedule a service and pay online. The solution also provides full administrative backend control to administration staff to manage and track customers, field personnel, availability, allocation of tasks, invoicing, orders, and configuration of dynamic pricing based on customer postcodes. The successful completion and delivery of this solution improved client visibility and service and increased customer satisfaction.
The client is a large, multi-service real estate business in New York in the United States. For over a quarter of a century, the client has provided services for real estate brokers in New York City. The client wished to employ the services of Elegant MicroWeb to provide software re-engineering, including design, development and User Experience (Ux) design, as well as performance improvement for its existing listings exchange system, and to convert this system to a multi-tenant solution to enable the client to quickly create brokerage company accounts and listings. The system transmits real-time inventory from one firm to another and supports nearly 500 firms, with approximately 10,000 daily listings exchanges.
Elegant MicroWeb re-engineered the client solution to improve responsiveness and create a multi-tenant architecture. This solution pulls various feeds into a central repository to improve performance and scalability and provides numerous new features, e.g., customer sharing, customer profile and activity management, new match auto email, geo based search and more. This re-engineering project resulted in improved productivity and transparency, as well as significant performance improvement and scalability for the solution, thereby increasing user satisfaction and adoption.