Using GenAI to Enable Software Development and Support

Can GenAI Help My Software Developers and IT Team?

According to the Global Skill Development Council (GSDC), Generative AI (AKA GenAI) provides numerous benefits to businesses, software development companies, and development professionals. GSDC quotes a McKinsey Study in which the renowned research firm reported a 35-45% productivity improvement among development teams using GenAI.

Here are just a few of the many benefits GenAI can provide for software, app, and web development, and for your development team, and your business.

How Does GenAI Improve Software Development Projects and Technology Support?

Understanding and Addressing Requirements and Features – GenAI can quickly analyze and interpret complicated requirements and needs, create use cases, and generate user acceptance criteria to address these needs.

Test Scenarios, Scripts, and Test Planning – When the development team uses Generative AI, it can quickly and easily generate test cases, to provide broader and deeper coverage of features and function testing, and avoid unanticipated issues, thereby reducing rework, and improving quality.

Documentation – GenAI handles documentation well, freeing developers to focus on other activities. It can easily generate release nodes, user guides, and team documentation for handoff from one phase of development to the next.

Code Generation – Perhaps the most popular aspect of GenAI among developers is its ability to automate code generation, and to provide suggestions to enhance, code and generate functions, using contextual understanding of the code. GenAI can analyze existing code, documentation and data schemas and use that information to complete low-level coding activities, establish configuration files, build scripts, and create folder structures, freeing the team to focus on other tasks.

System Security – Developers can use GenAI to ensure security and standards, industry and government compliance. GenAI can notify teams of breaches and prevent attacks, and it can spot patterns and identify gaps. This automated process can monitor access, logins, and data transfers and notify the team of noncompliance and improper data handling.

Workflow and Design – GenAI can act as a brainstorming partner for professional developers or user interface (Ux) design. Suggesting concepts and creating mock-ups or prototypes for consideration. Designers maintain control of the design process, but can use GenAI as a partner to quickly and easily create and consider options. GenAI tools can also be used to generate templates, automate systems design, and solution architecture, and consider features and user context to simplify development and prototyping, and allow developers and designers to troubleshoot potential issues.

Deployment – Development and IT teams can use GenAI to review system usage, and recommend the best time to release updates and patches, and to monitor and rollback upgrades when errors are detected. GenAI can also monitor and analyze user traffic and scale apps to prevent downtime and ensure high performance.

There are many other benefits and advantages to GenAI that can support and enable development and IT teams. In this article, we have covered a few examples.

As GenAI advanced, Artificial Intelligence (AI) technology companies continue to create tools that make it easier for development teams, software companies, and businesses to easily adopt and use Generative AI for ongoing technology and infrastructure support, and for software, application and web development and integration.

In summary, when used appropriately, and with careful planning, Generative AI (GenAI) can significantly improve the accuracy and time-to-market for software development projects by automating tasks, increasing productivity and efficiency, and reducing human error. It will free professional developers to focus on more strategic activities and collaboration, and pursue innovation.

Contact Us to find out more about our AI Technology Capabilities and Review our White Paper, ‘What is AI and How Can it Help My Business?,’ and our Blog article, ‘Improve Apps and Software with Artificial Intelligence.’

Consider AI-Infused Apps and Software to Gain Momentum in Business

AI Apps and Software Can Make Your Business Successful

AI-infused apps and software solutions are all the rage, but is this trend just hype? A recent article published by Product School, reports that AI features result in an increased revenue of 3.5x in average return on every dollar invested in AI features, and an 18% increased market share when companies use AI, as well as 18% better user experience (UX) and increased stickiness and customer satisfaction. The Product School Report on AI-infused use cases and industry immersion reveals impressive success and results for renowned businesses such as Sephora, Amazon and Netflix, as well as Tesla, Boeing, Google, Hilton and others.

‘Choosing the right AI development tools, the right project and development strategy and the right AI IT consultant will ensure that your goals and objectives are met, and that your project is completed quickly and effectively.’

If your business is considering the integration of artificial intelligence (AI) within its new software product or app, there are two primary benefits inherent in this strategy:

The Use of AI in the Software Development Process –  Using AI to develop your software product or app can streamline the development process, provide cost savings in the project lifecycle and speed the development process. Developers can focus on strategic and complex factors within the project lifecycle, allowing AI to generate code, detect bugs, and automate testing, and handle routine project management tasks. AI development tools like GitHub Copilot, IBM Bob and Claude enable professional developers to manage standard tasks using sophisticated tools, and to monitor, manage and move the project along more quickly.

The Use of AI in Customer and User-Facing Software – Integrating AI within business applications and consumer apps and software allows users to quickly and easily compete tasks, understand options and make selections. Today, AI is being used in market research, and to analyze large volumes of data to make better, swifter decisions. AI allows cybersecurity risk assessment by quickly analyzing patterns and identifying threats. It can manage routine tasks like data entry, responding with targeted messages to customers, and scheduling meetings, appointments, maintenance, etc. AI-infused software can automate resume screening and schedule interviews for HR staff, and it can analyze customer preferences and buying behaviors to further personalize products, system responses and product recommendations. Additionally, these tools can complete tasks to address customer ratings, setting credit limits, establishing lead qualification rankings, identifying cross-selling and upselling opportunities, and generating feedback for customer support calls.

AI-infused apps and software provides many benefits beyond the use of advanced technology. Used appropriately, it can provide a strategic tool to enhance business competition and market reach, and ensure that products get to market more quickly and effectively. It can help a business to improve customer satisfaction and retention, and provide new opportunities for features and functionality that will set your business apart from competitors.

When you engage an experienced IT consultant, you can establish a strategic approach for the use of AI within the software development lifecycle and within the apps and software you plan to use within your business or the apps you plan to offer to consumers and customers. Many AI tools are free to use, but it is crucial that your development team have a breadth and depth of understanding in how to use these tools and how to integrate the features and functionality into the apps and software you plan to launch, so that they are used appropriately and monitored and managed in a comprehensive data governance environment.

Do AI-Infused Apps and Software Live Up to the Hype with Solid Business Benefits?

Choosing the right AI development tools, the right project and development strategy and the right AI IT consultant will ensure that your goals and objectives are met, and that your project is completed quickly and effectively.

‘AI-infused apps and software provides many benefits beyond the use of advanced technology. Used appropriately, it can provide a strategic tool to enhance business competition and market reach, and ensure that products get to market more quickly and effectively.’

Contact Us to find out how you can leverage AI Technologies to build and launch a new app or software product to support your business initiatives. Our team is experienced and skilled in AI-infused application development and cutting-edge technologies.