Agentic AI Can Be Used to Support Business and Teams
A recent study by Deloitte Reports that 52% of respondents say that Agentic AI is the most interesting area of artificial intelligence today.
Agentic AI takes artificial intelligence to the next level by enabling decision-making and independent behavior that involves reasoning, planning and completing tasks and actions in real time to achieve established goals.
Thirty years ago, we could not have imagined this technology, nor the impact it would have on productivity, work processes, businesses and consumers. In this rapidly evolving environment, it is worth considering the impact on jobs and on the people who previously performed the tasks we now as AI to complete.
Let’s consider some of the uses of Agentic AI so that we can better understand its potential and how it can be (and is) used in today’s business environment and how the use of Agentic AI will impact those currently working in each of these environments.
Manufacturing
Use Case: The typical manufacturing environment is supported by numerous systems, functions and processes. To complete the cycle, the business must incorporate the supply chain for parts and components and manage a multi-step, multi-level workflow. Agentic AI can work independently to identify supply shortages and review alternative sources for supplies that meet requirements for the timing of shipping and the price of materials. It can complete and submit forms and manage production schedules to accommodate the arrival of materials and meet deadlines.
Staffing Impact: If the business intends to engage Agentic AI to perform these tasks, it would be wise to include team members in the process to control specific, critical points along the manufacturing lifecycle and to monitor and manage the process to ensure appropriate decisions and action.
Call Centers
Use Case: Agentic AI is in use today in many call centers. AI agents gather and use existing intelligence to address and serve customers, considering order history and customer preferences, customer satisfaction, and company policies for returns, shipping and other factors.
Staffing Impact: Agentic AI can relieve live agents from the more mundane tasks and, when a live agent interacts with a customer, that agent can quickly leverage information gathered from previous interactions and orders and even suggest solutions and purchases or alternatives based on the information gathered by the AI assistant.
Healthcare
Use Case: Human interaction is crucial to healthcare but Agentic AI can help with the more routine activities like scheduling appointments, processing insurance claims and aligning government and industry regulations with tasks performed to ensure compliance. The system can review electronic health records (EHR) to bring together unstructured notes into a summary and provide classification information.
Staffing Impact: By streamlining the routine tasks, note-taking and summarization, Agentic AI can enable staff optimization and allow healthcare professionals to focus on patient interaction, records review and diagnostics and other crucial activities.
Research and Compounding
Use Case: Whether a business is developing a pharmaceutical compound or creating a food recipe, this process can take a lot of time and involve a lot of trial and error. Agentic AI allows the business to consider other additives, ingredients and compounds, compare the pricing for these new ingredients and compounds and the manufacturing requirements, alternatives and possible issues.
Staffing Impact: Skilled team members can use the information gathered and recommended by Agentic AI to review results, and make alternative recommendations or test theories and make final decisions.
As Artificial Intelligence (AI) evolves, it is important for businesses to weigh the experience, skills and knowledge of its team members and to incorporate those factors into the decisions surrounding the use of AI. Agentic AI and other technologies can be very helpful in performing routine activities, redundant tasks and even some decisions. But human intervention and experience are always important to identify and address the more nuanced issues and bring a trained eye to the final product, service or decision.
AI is at its best when it is used to its full potential, in concert with the human element of skills, experience and knowledge and it can be a benefit to your team by relieving them of routine tasks and by revealing interesting ideas and concepts that can be refined and used to create new business products and services and solving problems.
Contact Us to find out more about how your business can incorporate Artificial Intelligence (AI), natural language processing (NLP) and machine learning into your products, your business processes and your Digital Transformation (Dx) initiatives. Our Products And Services can help you achieve your vision with affordable, dependable technology. Explore our free articles about Agentic AI: ‘The New Age Of AI: Agentic AI’, and ‘What Is Agentic AI And Why Should I Consider It For Apps?’
