The Client developed a specialized niche platform designed to streamline logistics for the cell and gene therapy (CGT) sector. Its innovative, expert solution offers a centralized, seamless interface that allows users to book, manage, and track shipments with multiple specialty couriers, including World Courier, Marken, and QuickStat.
Should I Include AI In My Software Development Strategy?
Whether you are a business owner, a business manager, a team member or a consumer, the chances are good you have read articles and seen media coverage of the influence of AI. There is no doubt that Artificial Intelligence (AI) has already had a profound impact on business, everyday life and our perception of what technology can do.
A recent study by Forbes revealed that:
64% of businesses expect AI to increase productivity
72% of businesses have adopted AI for at least one business function
Healthcare and automotive industries are expected to see the most impact from AI use
Over 60% of business owners believe AI will improve customer relationships
‘AI is evolving rapidly and it will continue to do so. It provides significant potential and it can serve your business today with customer-facing and internal applications, software and products that will provide a competitive edge and improve your productivity, market reach and customer satisfaction.’
If your business is considering AI as part of your technology strategy, you may be stalled in the process because you are unsure. Business concerns often include:
Is AI capable of meeting my business requirements?
Will AI be flexible enough to accommodate future requirements?
Will AI development be expensive and complex?
Can AI truly take my development project to the next level?
By leveraging AI, businesses can tap into its numerous benefits and advantages, positioning themselves for continual success and growth. Here are a few reasons why an endeavor into AI development must be considered:
Competitive Advantage – Businesses can secure an edge over their competitors through the use of AI technologies that amplify productivity, decision-making processes, and consumer experiences.
Personalized User Experience – AI technology allows businesses to effortlessly examine consumer behavior and preferences, enabling the provision of products, recommendations, and services tailored to their precise needs.
Data-Driven Insights – AI-based solutions help businesses forecast business trends, identify patterns, and make informed decisions by analyzing vast amounts of data and extracting invaluable insights, paving the way for better planning.
Operational Efficiency – By automating repetitive tasks, streamlining workflows, and optimizing resource allocation, AI-driven software helps businesses simplify their operations, improve productivity, and reduce costs.
If you are considering the use of Artificial Intelligence (AI) and you want to leverage its potential today, there are many ways to do so without overreach and risk. AI is evolving rapidly and it will continue to do so. It provides significant potential and it can serve your business today with customer-facing and internal applications, software and products that will provide a competitive edge and improve your productivity, market reach and customer satisfaction. With the right planning and integration, and the right Artificial Intelligence (AI) development partner, AI technology can serve your business and your customers and team with competitive products and services and tools that will improve workflow, customer satisfaction, and time-to-market.
‘By leveraging AI, businesses can tap into its numerous benefits and advantages, positioning themselves for continual success and growth.’
The Client has a start-up business in the United States. This Client is focused on the recruitment technology market. Its business focuses on improving efficiency and quality of the complex process of sourcing in the recruitment industry. The Client business mission is to leverage artificial intelligence (AI) to improve the efficiency and speed of sourcing the best candidates.
The Client is a full-service financial firm specializing in mortgage solutions, investment opportunities, and loan servicing. The company provides a robust platform for investors, borrowers, and loan applicants, offering tailored financial products and streamlined processes to enhance accessibility and efficiency. With a strong focus on compliance, risk management, and customer-centric services, it provides solutions for its clients to easily navigate the complexities of mortgage financing while ensuring a seamless experience.
The Client is a renowned refinery and industries business in India with a global business. It produces soy bean, refined rice bran, coconut and other related edible oils, as well as personal care oils, bio-diesel and speciality fats. The Client provides cost-effective solutions through augmented productivity, innovation and economies of scale and is committed to cutting-edge technology and processing to achieve its vision and a competitive advantage.
The Client is a global discount grocery and supermarket chain headquartered in Germany, with locations in over thirty (30) countries spanning Europe, the U.S., and Asia. The Client is known for its cost-efficient model, private-label products, and no-frills shopping experience, and offers high-quality goods at lower prices.
The MVP Approach Improves Start-Up Apps and Software Products
If your business is a start-up, with a concept for an application, a software product or a website to sell to the public or provide business to business (B2B) or business to consumer (B2C) solutions, you know how challenging it can be to get your product off the ground. It takes a lot of investment, resources and time and, if you miss the mark, if there are gaps in your solution, or if you produce a solution with security or compliance issues you will ruin your reputation and your prospective customer base will go elsewhere.
‘By working with an IT partner whose team is expert in Minimum Viable Products (MVP), the business can quickly and easily define requirements and develop a product to gain insight and perspective into the market, business assumptions and customers.’
Studies reveal that 44% of startups fail because of a shortage of cash flow. That means that your start-up business must jealously guard its investments and spend money wisely. Rapid scale and injudicious expenditure and development results in a 74% failure for those start-ups that expand too rapidly and without the required knowledge of what their customers want and need.
The Author of The Lean startup, Eric Ries, coined the term ‘Minimum Viable Product’ to define product development that incorporates a learning period in which the business can develop a simple, illustrative product with minimal features to test its theories about customer requirements, marketing, user interface, and he market using a short development cycle and minimum investment.
Minimum Viable Products (MVP) provide numerous benefits without expensive, time-consuming product development and allow the business to learn from the initiative and invest that learning into the final product, with plans for upgrades, etc.
Reduce Risk – The business can avoid the risk of producing a product that suffers from overkill and provides expensive features that customers don’t want or need. It is tempting to add all the bells and whistles but the features your customers want may be very different than what your marketing team and IT team see as the vision.
Mitigate Expenses – The business can limit its investment and avoid having to engage and attract investors and funding.
Rapid Development – MVPs can be developed very quickly, because they entail only the minimum features and are designed to get customer feedback and to prove technology and functionality theories.
Customer Feedback – Customers can see and use the features and provide valuable feedback which helps the business define a final product roadmap and makes customers feel more invested in the process thereby ensuring a better user adoption rate.
Marketing and Advertising – The business can hear and incorporate valuable information from customers to define and hone its marketing messages.
By working with an IT partner whose team is expert in Minimum Viable Products (MVP), the business can quickly and easily define requirements and develop a product to gain insight and perspective into the market, business assumptions and customers.
Create a basic product with the crucial feature set
Design and employ a customer feedback loop to incorporate and integrate customer comments and experiences into the final product or iterate future versions
Create a product launch without all the fanfare of a final launch and the expense of marketing and advertising to build buzz and customer excitement.
Limit initial investment to ensure that the idea works before investing a lot of capital and resources.
Better understand pricing strategies and product upgrade schedules.
‘Minimum Viable Products (MVP) provide numerous benefits without expensive, time-consuming product development and allow the business to learn from the initiative and invest that learning into the final product, with plans for upgrades, etc.’
When your business undertakes a software product or software application project, the in-house team can be overwhelmed. Even if your technology team has the skills to complete a project of this scope, it is nearly impossible to handle day-to-day and strategically planned projects at the same time. BUT, if the business decides to hire an IT consultant, that can be a challenging path as well.
Studies estimate that ‘75% of rapidly growing companies are planning to spend on software this year,’ and that ‘64% of outsourced services are related to software application development.’ If your business wishes to create a software product, a mobile app or a business application, and your team is understaffed or under-skilled, you are not alone. Many businesses are considering expert services to complete their project, and sometimes to support, maintain and upgrade the resulting software solution.
‘If you select a service provider that takes a Build Your Own Team approach, you will be assured of appropriate resources, skills and availability to guarantee timely delivery, an integrated approach to the development lifecycle and a focus on YOU as a business client.’
When a business needs software and application development help, it is often difficult to find a service provider that will satisfy all business needs and do so in a timely, skilled fashion. If a business chooses the wrong service provider, it is likely to face one or more of the following issues:
Cookie-cutter solutions and teams that provide some, but not all, of the skills required to support business needs.
Delays in achieving milestones because the right resources are not available at the right time.
Inflexible team and resource availability to address changing or evolving requirements leads to uncertain results.
Out-of-date or incomplete skillsets.
The need to find, interview and select a vendor, sign contracts and establish relationships for each new project.
Resource instability. Changes and disruption in the team demand re-training, and result in lost resource skills and project knowledge.
Failure to protect Intellectual Property (IP), Data and User Privacy.
When your business considers an offshore outsourcing relationship or a partnership with an IT consulting firm, it must ensure that the vendor offers a full suite of services AND that these services are available on a dedicated basis as and when the project demands a certain skillset or technology team focus.
Look for references and proven results in the following areas:
Timely Project Delivery
Detailed Service Level Agreements (SLAs)
Cost-Effective Solutions
Proven Expertise
Team of Skilled, Highly-Trained Developers
Efficient Project Management
Application Outcomes Aligned with Use Cases and Objectives
Minimum Viable Products (MVP) to test features and customer feedback
Skills in Low-Code, No-Code Development
Experience in cutting edge Artificial Intelligence (AI) solutions
Support, maintenance and upgrades
24/7 customer communication
A Build Your Own Team approach to ensure availability of appropriate resources
‘When your business considers an offshore outsourcing relationship or a partnership with an IT consulting firm, it must ensure that the vendor offers a full suite of services AND that these services are available on a dedicated basis as and when the project demands a certain skillset or technology team focus.’
If you select a service provider that takes a Build Your Own Team approach, you will be assured of appropriate resources, skills and availability to guarantee timely delivery, an integrated approach to the development lifecycle and a focus on YOU as a business client.
The Client organization is comprised of a team of Cell and Gene Therapy (CGT) experts who provide support for biotech and biopharma industries to help these organizations through the development process and achieve commercial success. The Client provides secure, compliant IT ecosystems, a platform and services to support positive outcomes and make a meaningful impact, contributing to innovations that have the potential to transform the lives of patients and their families.
‘It is wise to work with your IT partner when choosing a development environment to be sure that the you select a framework and platform that will meet your needs now and in the future – one that is suitable for your users and your suppliers, customers, partners and stakeholders.’
Here we consider the challenges of low-code and no-code development, and the pros and cons of Creatio to answer the question, ‘is Creatio a good LCNC platform for my business needs?’
Low-Code, No-Code Development Challenges
Integration – Complex integration roadmaps that include multiple solutions and techniques can make it challenging to integrate Low-Code/No-Code solutions. If an enterprise plans to integrate these approaches with legacy systems, the development team is likely to face some integration challenges that will require manual coding. Vendors provide their own version of these tools and if an enterprise chooses more than one of these environments for development, it can create integration challenges.
Scalability – The development team or IT consultant must carefully assess and support performance, reliability and security issues, and consider infrastructure and load testing to assure appropriate scalability and performance across all apps and systems. If your business depends on large datasets, you may have scalability and performance issues.
Solution Customization – By its nature, the low-code/no-code approach limits customization capabilities and provides less flexibility for developers when combining ‘from scratch’ code with restrictive components and tools.
System and Solution Governance – The enterprise must work closely with IT consultants and the in-house IT team to ensure appropriate oversight, and to monitor and manage the growth and changes required to stay abreast of organizational requirements and effectively manage the production and development environment and processes.
Regulated Industries and Businesses – Industry and government standards can be complex and will require specific customization that can exceed Creatio capabilities or create burdensome cost.
Scope of Solution – The Sales Creatio package is more suitable for product-focused businesses than for service businesses. While it can be customized and enhanced, the business should consider the cost of that customization in its decision-making process. Some developers report limited scope of potential applications when using the Creatio Marketplace tools.
Pricing – Creatio pricing will increase as the business grows, so it is important to forecast cost increases in your selection criteria. Creatio pricing is based on the individual Creatio products and support plans the business chooses, and the number of users. The business can choose mobile-only users, external B2B portal users, limited internal users or external B2C portal users. For small to mid-sized businesses, this cost may be a concern. Be sure to thoroughly review and understand pricing before making a decision.
Customization and Enhancements – While low-code, no-code development is generally faster and easier to accomplish, Creatio feature enhancements can take time and additional cost in deployment, so be sure to work with your IT Partner to understand your requirements and the resulting cost.
AI-Enabled Tools – Creatio Energy 8.2 incorporates unified agentic AI, generative AI (GenAI) and Prescriptive AI in a single platform AI Command Center. While the potential for this platform is promising, the toolset and platform are new (launched in October of 2024). Depending on the type of application your business plans to create and the planned use of these tools and techniques, the business may wish to consider the stability of these products.
By including the Benefits, Advantages, Challenges And Tradeoffs here, we hope to give you a more comprehensive picture of the capabilities and limitations of the Creatio products and platforms, so that you can compare this development environment to your enterprise requirements and business needs. It is wise to work with your IT partner when choosing a development environment to be sure that the you select a framework and platform that will meet your needs now and in the future – one that is suitable for your users and your suppliers, customers, partners and stakeholders. For a more detailed discussion of Creatio low-code, no-code development, explore our complementary article, ‘Creatio Low-Code And No-Code Development: What Is The Creatio LCNC Platform And When And How Can My Business Use Creatio?’
‘By its nature, the low-code/no-code approach limits customization capabilities and provides less flexibility for developers when combining ‘from scratch’ code with restrictive components and tools.’
Contact Us to find out how our skills, experience and services can benefit your enterprise, and how our Technology resources can support your needs. Our skilled, no-code and low-code development services provide support for all popular platforms with experienced developers. Hire low-code, no-code programmers, discover the many Enterprise Software Services available and get started today on your business or consumer software, web application or mobile app project.
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