Case Study: Development of Public Website & Events Management Portal for India Centre for High Technology

The Centre for High Technology (CHT) is funded by the Oil Industry Board in India and is part of the Ministry of Petroleum and Natural Gas. It was established in 1987 to anticipate future requirements, and acquire, develop and adopt technologies to advance refinery processes, petroleum products and other related areas.

Elegant MicroWeb worked with the Centre for High Technology (CHT) team to satisfy all objectives including the redesign of its public website using responsive layouts and user-friendly menus and navigation, the design and development of a Discussion Forum to be used by internal team members, a portal for the Refinery Technology Events Management (RTM) including attendee registration, the approval and publishing of expert abstracts, biographies and papers, as well as tasks related to events and approval workflows for internal team members. All project output included testing and auditing to ensure government regulations for data and user security in compliance with the India CERT-IN standards. The project components were delivered on time and on budget to meet all Client expectations.

Office Space Inventory & Broker Management Portal for Global Leader of Work Space Solutions

This Client is based in the U.S. and is a world-wide leader in shared working office space and workspace solutions. It manages office space in the United States and has a large inventory of office space and manages its portfolio and customers through a huge network of brokers across the country and in 27+ other countries around the world. The Client provides office leasing for business owners with a full suite of services that provide guidance and support to help their clients to secure the perfect office space for their needs.

The Elegant MicroWeb team collaborated with this world-renowned Client and its team to understand and document requirements, workflows and processes and to design an appropriate database and architecture. The resulting solution supports the Client team and its brokers by streamlining and simplifying the broker onboarding process, providing training tools and opportunities for brokers, catering to broker requests and helping the Client and brokers to track space inventory, commissions and pay-outs, thereby improving productivity, accuracy of information and timely completion of activities related to inquiries, rentals, commissions, reporting and other crucial tasks.

Website Development, Hosting, Maintenance & Support for India Country Coordinating Mechanism

The India Country Coordinating Mechanism (India-CCM) was established by the Ministry of Health and Family Welfare and other relevant and interested stakeholders. Its purpose was to access Global Fund grant monies, and to ensure those funds were well-coordinated within the national response, as well as to provide national oversight and ownership of grant implementation.

The Elegant MicroWeb team collaborated with the Client to conceive, design, develop, configure, implement, deploy and train solutions in support of Client objectives. The project resulted in a redesign and reimagining of the India-CCM website to include responsive layouts and user-friendly menus and navigation. The project was completed on time and on budget and enhanced Client operations with a solution that met expectations and supported the technology set as defined by Client requirements. The solution is easy to use, easy to manage and maintain and is completely scalable for future upgrades.

Smart City Visitor Pass Management System Empowers Ahmedabad Municipal Corporation

Elegant MicroWeb developed a Visitor Pass Management System to enable AMC staff for all zones and offices to track and organize all data related to visitor access. Elegant MicroWeb deployed trained manpower and hardware resources across all AMC offices for smooth and effective functioning of the visitor pass management system. The newly deployed System Dashboard enables AMC staff to have a clear view of the passes issued on a particular day by department for all zone offices or a particular zone to enable management, monitoring and reporting and help the team to identify issues and opportunities to provide efficient visitor services.

Elegant MicroWeb Provides Mobile App Development and Portal for Multi-Service Property Repair Contractor

This client wished to provide a mobile application that would enable consumers to review, schedule, track and pay for services in an easy-to-use mobile application environment. The client also wished to provide easy-to-use, dependable tools to its internal administration and field staff to coordinate and track services.

Elegant MicroWeb built and implemented a solution to allow customers to download the mobile app or utilize their browser to access the client portal and access services. Client customers can register, browse through services available in their area, see rates and estimates for a particular service, schedule a service and pay online. The solution also provides full administrative backend control to administration staff to manage and track customers, field personnel, availability, allocation of tasks, invoicing, orders, and configuration of dynamic pricing based on customer postcodes. The successful completion and delivery of this solution improved client visibility and service and increased customer satisfaction.

Technology Development Board, India Re-Engineers Website and Deploys Project Management & Workflow App

The Technology Development Board advances technology innovation in India through its technology grant process. The objective of this project was twofold. First, the client wished to improve its existing website to make it compliant with GIGW and CERTIN, and to make it responsive, and improve the navigation and increase user satisfaction and adoption and organizational visibility. Secondly, the client wished to establish a comprehensive project management and workflow system to support its crucial grant process from grant application through approval in order to streamline and improve the process for applicants, internal team members and stakeholders. The TDB project management and application workflow system supports grant applicants and internal members of TDB for vetting and approvals as well as approvals by other government and legal stakeholders.

Elegant MicroWeb provided support, knowledge and skill for requirements and roadmap planning, technical feasibility, graphics, layout and Ux design, architecture, development, maintenance and support, as well as upgrade, roll out, implementation, integration, training and support. The project was completed on time and on budget with beneficial automation, a streamlined vetting and approval process and improved productivity and user interface.

Native Mobile App Integration with Magento Platform for Digital Rewards Business in Australia

This Australian business provides digital rewards and products to a customer base that exceeds 6 million members. Customer business subscribers use these services to offer loyalty and reward programs to employees thereby improving employee satisfaction and expanding employee benefits.

Elegant MicroWeb was asked to upgrade and improve the existing Magento-based eCommerce site and build a mobile app that would integrate with the Magento platform. The resulting mobile app was designed and developed to integrate with the Magento-based eCommerce site, and provide an easy-to-use mobile app to improve user adoption and broaden the client market and subscriber base. The new mobile app allows the client to better serve its business customers, and by extension, the end-users who enjoy these employee benefits.

Testing Services for US Software Co for Online Ordering System Supporting 600 locations

This U.S. business provides software products and services to Quick Service Restaurants (QSR), serving world renowned restaurant chains. The business selected Elegant MicroWeb to provide testing and release management services to ensure the stability, dependability and security of its online ordering system and other integrated systems. The system is used by QSRs in more than 600 locations across the U.S., with high concurrent usage with options for home delivery and takeout.

The Elegant MicroWeb Quality Assurance (QA) team worked with the business product management and development teams to define QA processes and workflow to meet objectives. The challenge was to adopt an approach that would allow the business to continue using a system with high concurrent usage and ensuring availability and a seamless user experience, while managing multiple upgrades and releases to deliver new features. The testing cycle for each release was continuous, and bugs were tracked and closed in close coordination with the development team. More than two years of engagement with this client has resulted in sustained, trusted service delivery and assured a seamless user experience (Ux) and timely new releases.

UK-Based Co. Gets Integrated, Personalized Fulfillment Services for Merchants

A UK-based well known logistics fulfillment and redemption business asked Elegant MicroWeb to assist in the development of a high-performance platform for off-the-shelf services to accommodate merchants and create a personalized fulfillment and redemption portal. Elegant MicroWeb created an easy-to-use interface so that merchants could easily and quickly create personalized stores, enable integration of order APIs, payment gateways, ecommerce sites, and provided alert, notification and reporting capabilities for finance, stock, redemption, shipment tracking and more.

The Elegant MicroWeb team designed architecture and developed a logistics fulfillment portal. The portal has four interfaces (administration, supplier, merchant, and agent) and allows for order dispatch, order and shipment tracking. eCommerce plug-ins allow merchants to send order details from ecommerce sites to the system. The solution also includes file import, reporting, email notification or voucher redemption, delivery and tracking and integration of popular payment gateways and shipping systems. With this solution, Elegant MicroWeb ensured swift delivery of quality products and services to merchants and end users.