If you’re an old-timer like me, you probably yawn when someone talks about quality. We all know about the tsunami of Japanese quality processes and the resurgence of quality in the U.S. and around the world. We are bored with terms like TQM quality-centric. But, we shouldn’t be!
Our customers, employees, partners, suppliers and stakeholders may not understand the detail, learning and dedication required for IT quality assurance and processes, but they certainly understand and they will stay with us if we remain devoted to quality and excellence.
If you work in the technology field and/or buy or staff technology services, ISO Quality Management (QMS) is a familiar term. Companies that certified for ISO approach every development, testing, maintenance, support and IT consulting task with proven methodologies to ensure positive outcomes for the clients and optimal resource utilization for the IT consultant or partner.
