Nothing…and I DO mean NOTHING…is more prominent in technology buzz today than Artificial Intelligence (AI). The use of Generative AI, LLM and products such as ChatGPT capabilities has been applied to all kinds of industries, from publishing and research to targeted marketing and healthcare. Gartner recently estimated that the market for AI software will be nearly $134.8 billion, with the market growing by 31.1% in next several years. In a recent survey of C-suite executives, 80% of said they believe AI will transform their organizations, and 64% said it is the most transformational technology in a generation.
Author: Kartik Patel
In recent studies, 49% of the organizations surveyed about Digital Transformation (Dx) initiatives reported that Dx gave the business the ability to better manage business performance through data availability. When it comes to Digital Transformation strategies, the wise enterprise knows to involve its team members in the requirements planning and in planning for execution and transition.
In assessing the enterprise landscape and planning for a Digital Transformation (Dx) transition project, every organization will certainly focus on technology and infrastructure. Technology is, after all, inherent in the very nature of a Dx discussion. Infuture Institute recently published a study that describes the critical factors in a Digital Transformation (Dx), and one of the most provocative insights states that, ‘What we need is…the change of attitude in the approach to digital transformation – from a technological approach to the humanistic approach (human over technology, not technology over human), i.e., focus on the employees within the organization and the needs and expectations of customers and consumers.’
When businesses consider implementing a Digital Transformation (Dx) strategy, many will struggle with the idea of improved customer satisfaction. How can streamlining and automating processes and enabling the use of technology translate into improved customer interaction and build brand and relationship stability?
This article should serve as a plea on behalf of the average business user!
Business users are business professionals who have expertise in an industry or market arena or perform a function to support the ongoing operation of the business – professionals who may be front line workers on a production line, finance professionals, sales representatives, non-profit office workers, medical researchers, middle managers, regional managers for retail chains, transportation dispatchers or…well, you get the idea. These team members know their job and they do it well. But, they probably don’t have the technical skills to write a SQL query, or to filter out the columns and fields for an analytical search in order to get the results they need to make a decision.
If your business is focused on data-driven, fact-based decisions, your business users may be leveraging an analytics solution to gather, find and analyze data. Business goals include improving results and productivity, and getting the best results out of your data, as well as gaining meaningful insight into data.
You hear it every day of your life. “Experience counts.”
With experience comes valuable knowledge and, presumably, a history of what works, what has been tried, and how to navigate life and business. But, there is a growing phenomenon in the IT community, one that challenges the concept of experience and a lifelong dedication to a career or area of study. As that phenomenon gains traction, team members and employees of IT businesses find themselves scratching their heads over the realities of hiring, advancement and the idea of a thriving future in an IT career.
Small and medium sized businesses (SMEs) are often challenged to satisfy all the roles and responsibilities in the organization and most team members wear more than one hat. That feeling of being overstretched is typical of growing businesses and, in an increasingly competitive market with businesses fighting for skilled resources, it is difficult to meet budget and scheduling goals and get it all done.
Whether you are a software vendor, and IT consultant or a software customer, you have probably endured your share of software demos. Unfortunately, not every software demo is successful and, when things go wrong, it can be frustrating, and disappointing, for a customer and devastating for the vendor or consultant trying to sell a product.
Natural Language Processing (NLP) may not be a term that everyone is familiar with but all consumers and business users are certainly aware of its power. You use natural language processing every day when you perform a search in Google using questions written in the same way one would speak or write to another person. Whether you know it or not, you are using NLP to process, interpret and return results that meet your criteria.
