“The pre-Smarten era was a difficult phase for us in terms of Insightful reporting. Being a versatile solution that has experience in handling pharma clients, Smarten coped up well with our complex reporting requirements. Our requirements were more complex due to multiple data sources, and our complex sales team structure and dynamic sales incentive structures. Smarten team worked with our team to build the base structure of staging database and key reporting structures, and then our internal team could expand it further on their own with support of Smarten team. The complete browser-based application and easy to use interface helped us develop our major modules like Sales, Incentive, MIS, Profit and Loss, etc. and also to automatically distribute the reports to the entire team through the scheduler functionality. We look forward to a long term relationship with Smarten on our journey to the BI analytics.”
Being a solution provider to pharma industry, importance of analytics, KPIs and ad hoc reporting capabilities were becoming more and more important to our customers. We joined hands with the Smarten team, and jointly developed the base template, and trained our implementation and support team, and now, we are self-sufficient in developing and rolling out new analytics, dashboards, KPI, and reports to our customers. The tool is so user friendly and easy to use that our customer now have started developing the report, KPI’s as per their requirement. Majorly the tool has been able to impress the apex team of the company as its ability to display lots on details on a single screen has got their attention. Using Smarten’s multi-tenant framework, we were able to move to a cloud-based solution, and provide stable, uninterrupted analytics to our customers. We are happy to work with their support team and to see continued improvements and new features in Smarten.
We are one of the leading brands in Sanitary, Faucet & Tiles industry, with a manufacturing location at Kadi and distributions across the country. We have SAP and other enterprise applications (CRM application, Payroll, etc.) and we wanted to provide 360 degree analytics not only to our HODs or CxOs or Seniors, but up to the operational level in our team. With Smarten, we have been able to integrate various enterprise systems and roll out analytics in very short time frame with highly competitive TCO, and with their compressive tools and support including support portal with knowledge base articles, ticket based supporting systems and webinars, helps us maintain high availability for our analytics.
