Case Study: Table Booking and Advance Food Ordering Mobile App and Portal Supports Qatar-Based Restaurant Technology Solution

This Client established a business to serve the global restaurant market with a solution that would support table booking and advance food ordering. The Client team is comprised of technical and business professionals who came together to collaborate on an idea that would cater to the global restaurant market starting in the Qatar region and expanding from there.

Elegant MicroWeb worked closely with the Client team to plan, design, develop and build solutions that would support the start-up concept and roll-out and achieve the business vision with solutions that are designed to assist foodies, restaurant patrons and restaurant owners and managers with worry-free, intuitive features for restaurant promotion and management, table reservations, advance food ordering, sharing restaurant recommendations and more. The Client roll-out will begin in Qatar with a planned global roll-out to restaurants and users around the world!

Case Study: Office Space Inventory & Broker Management Portal for Global Leader of Work Space Solutions

This Client is based in the U.S. and is a world-wide leader in shared working office space and workspace solutions. It manages office space in the United States and has a large inventory of office space and manages its portfolio and customers through a huge network of brokers across the country and in 27+ other countries around the world. The Client provides office leasing for business owners with a full suite of services that provide guidance and support to help their clients to secure the perfect office space for their needs.

The Elegant MicroWeb team collaborated with this world-renowned Client and its team to understand and document requirements, workflows and processes and to design an appropriate database and architecture. The resulting solution supports the Client team and its brokers by streamlining and simplifying the broker onboarding process, providing training tools and opportunities for brokers, catering to broker requests and helping the Client and brokers to track space inventory, commissions and pay-outs, thereby improving productivity, accuracy of information and timely completion of activities related to inquiries, rentals, commissions, reporting and other crucial tasks.

Case Study: Saudi Arabia Client Implements ERP, Human Capital and Inventory Management and Business Intelligence Solutions

Comprehensive ERP development was crucial to the client business and to simplifying what had become a cumbersome business management process. The Elegant MicroWeb team provided world-class support at every step in the process and developed the required modules to manage inventory and organize and manage human resource related activities. The Elegant MicroWeb team also implemented a reporting and analysis solution using the ElegantJ BI product suite to enable business users to easily design and use custom reports so the business would function more smoothly and users could handle these tasks on their own without the assistance of IT, developers or data scientists, thereby improving data literacy and productivity throughout the organization.

All solutions were developed to be completely database driven and support multiple languages and field labels so the system is scalable and flexible, easy to maintain and easy to adopt within all divisions, departments This multi lingual English and Arabic language support is crucial for localization and system framework. Following the successful implementation of these integrated modules, the product solution suite, including the ElegantJ BI reporting tool, will be productized to serve other Client businesses

Case Study: MS Azure-Based Multi-Tenant ERP App for Multi-Location IT Rental Business in India

The client is located in India and has been in business for nearly thirty (30) years. Its core business is the rental of IT hardware and equipment and support services for that equipment. The client has seven locations across India and employs more than 200 team members supporting customers across India. The client wished to develop a new application to support a multi-tenant architecture and sell the application as a solution to other companies in the rental business. The existing application was not scalable, and it was missing core components and architecture to support multi-tenant use.

Elegant MicroWeb worked with the client team to define and document requirements and a road map for the implementation of this new multi-tenant enterprise-wide ERP application. The solution is a cloud-based, multi-tenant system based on MS Azure, which can be accessed from any one of the client branches. The solution is designed to enable roll out of this solution to client customers in the future. The project was completed on time and on budget with seamless migration of data from the old system and no business disruption. The project outcome provided positive impact in the areas of productivity, user adoption and satisfaction and accuracy of reporting and planning.

Case Study: Real Estate Property Management Web Portal, Supporting Brokers & Customers of Large U.S. Real Estate Service Provider

The client is a large, multi-service real estate business in New York in the United States. For over a quarter of a century, the client has provided services for real estate brokers in New York City. The client wished to employ the services of Elegant MicroWeb to provide software re-engineering, including design, development and User Experience (Ux) design, as well as performance improvement for its existing listings exchange system, and to convert this system to a multi-tenant solution to enable the client to quickly create brokerage company accounts and listings. The system transmits real-time inventory from one firm to another and supports nearly 500 firms, with approximately 10,000 daily listings exchanges.

Elegant MicroWeb re-engineered the client solution to improve responsiveness and create a multi-tenant architecture. This solution pulls various feeds into a central repository to improve performance and scalability and provides numerous new features, e.g., customer sharing, customer profile and activity management, new match auto email, geo based search and more. This re-engineering project resulted in improved productivity and transparency, as well as significant performance improvement and scalability for the solution, thereby increasing user satisfaction and adoption.

Case Study: Testing Services for US Software Co for Online Ordering System Supporting 600 locations

This U.S. business provides software products and services to Quick Service Restaurants (QSR), serving world renowned restaurant chains. The business selected Elegant MicroWeb to provide testing and release management services to ensure the stability, dependability and security of its online ordering system and other integrated systems. The system is used by QSRs in more than 600 locations across the U.S., with high concurrent usage with options for home delivery and takeout.

The Elegant MicroWeb Quality Assurance (QA) team worked with the business product management and development teams to define QA processes and workflow to meet objectives. The challenge was to adopt an approach that would allow the business to continue using a system with high concurrent usage and ensuring availability and a seamless user experience, while managing multiple upgrades and releases to deliver new features. The testing cycle for each release was continuous, and bugs were tracked and closed in close coordination with the development team. More than two years of engagement with this client has resulted in sustained, trusted service delivery and assured a seamless user experience (Ux) and timely new releases.

Case Study: UK eDemocracy Co. Achieves Dependable Application Security and Standards Compliance

Elegant MicroWeb worked with a leading internet community, consultation and eDemocracy solution provider in the U.K. to help them achieve their application security and compliance objectives. The business wished to ensure compliance with government standards and best practices in application security to protect their data and business from hacking and security threats. Even the slightest security breach would damage the reputation of the business and have financial and legal implications, so it was critical that their solutions and systems were designed to meet or exceed industry and government standards.

A stringent security audit was performed by a 3rd party security expert. The Elegant MicroWeb team provided a stable, high performance application architecture based on Microsoft platforms to ensure web application security and accessibility standards compliance. Services included research, identification and interpretation of the best security practices, mapping of standards to technology platforms, identification, resolution, testing and implementation of all standards and coordination of third party security verification.

Case Study: UK IT Consulting: A Relationship and Solutions that Span More than a Decade

Elegant MicroWeb has worked hand-in-hand with this U.K. based IT consulting company to create scalable IT solutions with an intuitive user interface, and to satisfy the high security, eGovernment and accessibility standards mandated by UK public sector IT standards. This company is a market innovator and a thought leader in stakeholder engagement, and in customer and client interact, market research, idea management and relationship building solutions. We provide support to help this business achieve its goals with world-class, quality solutions, architecture and software products that are flexible, easy to use and implement. Our team was there from project inception, studying competitors and markets, , and conducting feasibility studies, building prototypes, building and managing product road maps, and providing implementation and support.

We have worked with our partner for more than a decade, providing support and solutions for eConsultation, Event Networking Management, Idea Management, ePetitions and Stakeholder Management and Engagement solutions. Today, our partner uses these solutions to serve more than 40 public authorities in the U.K., and in Scottish and Welsh parliament, city councils and cities, national parks and numerous other renowned private sector companies.