Citizen Data Scientists Are Important to Business Transformation

Transform Your Business with Citizen Data Scientists

The business environment today is competitive. Whether your business is global or local, you are challenged to do more with less, to set and achieve goals more quickly and to stay ahead of your competitors by gaining a comprehensive understanding of what your customers want, what they WILL want, and how to best attract their attention and retain them.

To meet these challenges, every team member and employee must have a thorough understanding of how their roles and responsibilities fit into the grand scheme of things and how the projects, tasks and activities they pursue on a day-to-day basis will affect revenue, outcomes and results.

When a business (large or small) makes the decision to transition business users to Citizen Data Scientists, it supports the alignment of goals and objectives with fact-based decision-making and improved data literacy, encouraging its users to embrace and understand data and use that data to collaborate, present information to management and gain insight into results to identify opportunities and address issues.

‘The Citizen Data Scientist approach transforms the organization by improving time to market, reducing rework and mitigating market missteps and improving productivity and the alignment of workflow and tasks with the goals and objectives of the enterprise.’

World renowned technology research firm Gartner first coined the term ‘Citizen Data Scientist’ in 2016 and defined the role as ‘a person who creates or generates models that leverage predictive or prescriptive analytics, but whose primary job function is outside of the field of statistics and analytics.’

Nearly a decade later, the role has been refined and structured within many organizations and recent Gartner research reports that, ‘Citizen Data Scientists can be leveraged to perform repetitive and redundant tasks in the analytics workflow, and therefore create value to the organization, while allowing expert data scientists to focus on more complex tasks.’

The increased pace and tenor of competition has forced businesses to accommodate rapid change in markets and customer buying behavior by using analytics, data scientists and business analysts to work with IT and create reports and presentations to be used for decisions. But there just aren’t enough professional resources of funds to support this approach. Hence, the evolution of Citizen Data Scientists.

Transform Business Users Into Citizen Data Scientists AND Transform Your Business

The evolution of self-serve augmented analytics tools and technologies like natural language processing (NLP) and NLP search, machine learning, flexible data visualization, and artificial intelligence (AI) provide support for business users without technical skills to gather and analyze data and produce reports, collaborate with other users and make recommendations using insight derived from advanced analytics. And this approach supports data democratization and data literacy.

The Citizen Data Scientist approach also transforms the organization by allowing business users to interact with and collaborate with IT and data scientists to take day-to-day data analytics and translate them into strategic initiatives with measurable results, accurate predictions and rapid flexible processes.

The Citizen Data Scientist approach transforms the organization by improving time to market, reducing rework and mitigating market missteps and improving productivity and the alignment of workflow and tasks with the goals and objectives of the enterprise. It provides a career path for business users and advances their knowledge and skills, allowing them to understand how their role directly influences results and to create and innovate.

‘When a business (large or small) makes the decision to transition business users to Citizen Data Scientists, it supports the alignment of goals and objectives with fact-based decision-making and improved data literacy, encouraging its users to embrace and understand data.’

To plan for and execute a Citizen Data Scientist initiative, the organization must engage an expert in augmented analytics and develop a comprehensive understanding of technology and cultural changes in order to advance this new idea within the ranks of IT, data scientists, business users, managers and executives.

Learn more about how the transformation of business users to Citizen Data Scientists can benefit your business, and how technology and appropriate Self-Serve Analytics Tools can support Citizen Data Scientists in their new role, and provide fact-based decision-making and advantages to the organization. Explore our free white papers and articles: ‘The Potential Of The Citizen Data Scientist Approach And Augmented Analytics,’ and ‘Leverage Citizen Data Scientists For Business And Business Users.’

Smarten Support Portal Updates – September – 2025!

Case Study : Customer Churn Prediction for India-Based Pharmacy and Wellness Business

The Client owns a leading specialty chain of pharmacy and wellness stores in Ahmedabad, India, providing pharmaceuticals, medications, and wellness products to the community and consumers. As a component of its business, it sponsors a popular customer loyalty program. The Smarten model demonstrated remarkable performance, achieving 98% accuracy in predicting customer churn on the testing dataset.

Low-Code No-Code Software Development Options

Consider Low Code and/or No Code Development

If you are considering the development of a software solution or app for business use or consumer release, you know that there are numerous crucial considerations involved in the process of software development. One of the most important factors in solution development is choosing the platform upon which you will build your mobile application, your software product or your business application. Today’s industry publications and technology journals are full of articles about low-code and no-code development technologies and techniques.

There is growing popularity among development teams and technology companies to suggest that the Low-Code and No-Code development (LCNC) approach has taken hold and that it has enabled businesses to move quickly to address market and business needs.

Gartner Defines Enterprise Low-Code Application Platforms (LCAPs) as platforms for accelerated development and maintenance of applications, using model-driven tools for the entire application’s technology stack, generative AI and prebuilt component catalogs.  According to Gartner, ‘low-code platforms will be used in 65% of application development by the end of this year.’

Low code/no code application development is a game-changing approach for software development and challenges the assumptions about the cost and time it takes to create a software solution or app. Low-Code, No-Code development approaches facilitate seamless and efficient development and allow businesses to expeditiously address individual client requirements with ease and precision.

The capabilities and advantages of the low-code, no-code or LCNC approach include:

Streamlined Development – Leveraging reusable components and a visual interface streamlines the development process exponentially, speeding up development and ensuring swift application delivery.

Promotes Inclusivity – The drag-and-drop features empower non-technical individuals with little to no coding knowledge to participate in development, thus promoting inclusivity.

Cost-Effectiveness – Low code/no code development demands no extensive coding or programming expertise, which lowers development costs, making it a cost-effective solution.

Rapid Prototyping – The visual approach of no code/low code development not only simplifies development but also fosters innovation by enabling rapid prototyping and easy project adaptability.

Low-Code and No-Code Development Options Like Creatio Ensure Speed and Reliability

Let’s take a moment to consider the differences between the Low-Code and No-Code development approach:

Low-Code Development

This approach supports the development team by decreasing the amount of ‘from scratch’ coding required, and creating a foundation of reusable code with components that become building blocks for future development. This development approach allows programmers to leverage low-code user interface components roughly 80% of development tasks, thereby limiting the manual coding efforts to 20% of developer time. Because low-code application development requires a knowledge of other tools and development skills, it is typically used by professional programmers with coding skills and knowledge. A Low Code development platform allows developers to extend component libraries and web frameworks to address specific use cases. Developers can work faster and more precisely with proven tools and combine coding and programming experience with tools designed for rapid software development.

No-Code Development

The No Code approach utilizes a visual workflow in an Integrated Development Environment (IDE), eliminating the need for manual coding. This technique creates a kind of ‘snap in’ system of components that developers can use and reuse to solve problems and create features and functionality. This closed system of tools restricts the developer by limiting use to pre-existing capabilities and user interface tools. The No-Code approach can provide a start-up with quick results and foundational features and allow them to enter the market and build visibility. Now that we have a better understanding of low-code/no-code app development, let us consider how technology research firms and publications see these development techniques.

If you are looking for a popular No-Code platform, you may wish to consider Creatio. Creatio is ideal for businesses that are focused on Customer Relationship Management (CRM), marketing, sales and service, and for the banking, insurance, credit unions, retail, transportation, business services, and telecommunications industries. Its no-code, open platform environment enables custom business applications for quick results.

The Creatio platform is designed with composable architecture, and does not require coding. It provides a simple, secured environment with frequent upgrades, and good performance and reliability. The Creatio framework enables fast and easy integration, integrating easily with other services and apps within your ecosystem and it supports rapid deployment and implementation and  configuration and ensures data security and appropriate data governance, so it is a good option for a project with tight timelines and/or budgetary controls.

Whether you are considering LCNC as one component of your software or app development project, or as a foundational development approach, it is important to understand the opportunities and challenges it may present and to engage an IT partner who can review your requirements and make the best recommendations to satisfy those requirements.

Contact Us to discuss your needs and to find out more about Low-Code No-Code Capabilities and the Creatio Framework.  Explore our free White Paper: ‘Understanding The Concept And Value Of Low-Code And No-Code Development’, and our blog article, ‘When Not To Use LCNC And Creatio.’

Case Study: Elegant MicroWeb Case Study – Conversational AI-Based Chatbot for USA Recruitment Sourcing Platform

The Client is a U.S. technology company that provides an AI-powered recruitment sourcing platform designed to simplify and accelerate the recruitment and hiring process. The platform leverages advanced natural language processing (NLP) to analyze job descriptions, identify key skills, and intelligently match candidates from both local and global talent pools. With built-in communication tools, recruiters can easily reach out to candidates via personalized emails or texts, and track engagement through intuitive dashboards. The Client platform is offered to customers through subscription plans and is designed to help recruitment teams make faster, more informed, hiring decisions with minimal manual effort.

Case Study: Elegant MicroWeb Case Study – NLP Search for U.S. Recruitment Applicant Tracking System (ATS)

The Client is a leading recruitment company based in the United States. The Client built an AI-powered Applicant Tracking System (ATS) specifically designed to recruit teams and to manage the entire lifecycle of the hiring process with speed, simplicity, and automation. The platform offers an intuitive interface to build a candidate pool from LinkedIn with AI-driven candidate rankings for a specific job posting, and is integrated with Outlook and Gmail. With flexible subscription options, mobile access, and dedicated migration support, the platform empowers recruiters to streamline the hiring pipeline, improve candidate engagement, and make targeted hiring decisions without the complexity and shortcomings of traditional ATS platforms.

A Full Software Product Development Suite of Services is Key

Choose the Right Software Development Partner

The investment and time required to conceive, design and develop a software product can be overwhelming and there are many ways a business can get off track. If your organization is to be successful in this effort, the software product you conceive must be developed and maintained to satisfy the specific use cases for consumers and users and the objectives of the organization and the product vision. It must comply with industry and government standards and with the business plan and financial projections for the product.

Your business may have a really great idea for a software product but your IT team probably doesn’t have the time to work on this kind of project and, even if they do, it isn’t likely that you will have all of the required skills in-house.

‘When considering a software services partner, look for a full suite of technical skills, cutting-edge technologies, software skills and related software services including  Artificial Intelligence (AI), and Low-Code, No-Code (LCNC) platforms, and Minimum Viable Product (MVP) experience.’

Gartner identifies Ten (10) Critical Capabilities for Development Services:

  • Business Acumen, Design (User & Customer Experience)
  • AI/ML Expertise
  • API and Integration Services
  • Analytics and BI Service Experience
  • Software Engineering Approaches
  • Multi-experience Development
  • Talent Operations
  • Technical Architecture and Cloud
  • Quality Engineering
  • Modern Engineering Approaches

Software Product Development is not the same as simple application development or a custom business software project. A software product will be used by consumers and end-users, and the project lifecycle must ensure compliance with appropriate industry and government security standards, and include product testing to protect the business from risk and legal issues. The product roadmap must include a clear vision for upgrades and customer engagement, and the functional and technical architecture should be scalable to accommodate needs in future.

Don’t Take Software Product Development Lightly: Choose the Right Development Partner

The software product development and design process includes product ideation, competitive analysis, technical feasibility, product roadmap management, Minimum Viable Products (MVP), product development, implementation and timely upgrades of the product to satisfy the ever-changing user and technology needs. If your organization is to be successful in this effort, the software product you conceive must be developed and maintained to satisfy the specific use cases for consumers and users and the objectives of the organization and the product vision. It must comply with industry and government standards and with the business plan and financial projections for the product.

The software product development process must include:

  • Management of Project Goals, Use Cases and Objectives
  • Product Requirements Definition, Evolution and Management
  • Product Roadmap and Backlog Management
  • Risk Mitigation
  • Market Analysis
  • Comparative Analysis
  • Functional and Technical Feasibility
  • Roadmap to Accelerated Growth and Market Success
  • Product Ideation and Market Gap Analysis
  • Minimum Viable Product (MVP) Design And Development
  • Usability, User Experience Design and UI Development
  • Product Roadmap Definition and Backlog Management
  • Technical Feasibility for Scalable and Sustainable Architecture
  • DevOPs Setup and Management
  • Product Architecture Design
  • Product Version Management and Documentation
  • Product Development, Maintenance and Support
  • Product Implementation and Integration
  • Product Testing and Release Management
  • Product User Acceptance Testing (UAT)
  • Software Product Upgrades, Migration, and Release Management
  • Software Product Re-Engineering

When considering a software services partner, look for a full suite of technical skills, cutting-edge technologies, software skills and related software services including Artificial Intelligence (AI), and Low-Code, No-Code (LCNC) platforms, and Minimum Viable Product (MVP) experience.

In this evolving tech-driven world, it is difficult to ascertain whether a software product will survive and thrive in the market, and a business should not leave this result to chance. Before the enterprise commits to the expense and time involved in software product development, it should consider the benefits of a Minimum Viable Product (MVP).

An MVP product has just enough features, and is just functional enough for beta or early customers to use. These early users will provide feedback to be used in comprehensive product development. Businesses can leverage MVP product development to quickly, and cost-effectively gather feedback on a product, and to assure an appropriate product-market fit. In so doing, the business can avoid a lengthy, costly product development process that may result in failure, may include features or functionality customers do not want, or may leave gaps in functionality that are important to customers and clients.

‘The software product development and design process includes product ideation, competitive analysis, technical feasibility, product roadmap management, Minimum Viable Products (MVP), product development, implementation and timely upgrades of the product.’

A comprehensive suite of product development services is necessary to ensure that the scope, budget and schedule of your software product remain intact and that your software product is deployed and upgraded successfully.

Contact Us to find out how our Product Development Services can support your software applications, Minimum Viable Products (MVP), mobile application, your Artificial Intelligence (AI) initiatives, or software product ideas, and improve team productivity, and optimize resources. Explore our free articles here: ‘5 Critical Areas Of Focus For Software Product Development Partner Selection,’ ‘3 Critical Considerations For Software Product Development vs. Application Development,’ and our white paper, ‘Return On Investment: The Cost vs. Value Equation For Offshore Software And Technology Projects.’

SMARTEN and Arisoft Unite to Deliver an Enhanced Analytics Solution for DELMIAworks Customers

Two domain experts join hands to provide exceptional value to DELMIAworks users.

Ahmedabad, Gujarat, India —

SMARTEN, the flagship advanced analytics platform from Elegant Microweb Technologies Pvt. Ltd and Arisoft, an award-winning partner renowned for reselling and implementing DELMIAworks ERP, are thrilled to announce a strategic partnership aimed at delivering transformative value to businesses that operate DELMIAworks. This offering will be available to all DELMIAworks customers worldwide, with a special focus on the USA, Canada, Europe, and the Far East.

The Partnership

This collaboration combines SMARTEN’s cutting-edge analytics capabilities with Arisoft’s proven track record in DELMIAworks ERP implementation and support. By joining forces, the two companies aim to empower organizations with actionable insights, predictive models, anomaly detection, and monitoring through dashboards and advanced drill-down capabilities.

This will enable more effective decision-making for DELMIAworks users, reducing losses and improving planning and management.

SMARTEN and Arisoft Unite to Deliver an Enhanced Analytics Solution for DELMIAworks Customers

Key Benefits of the Partnership

  1. Ready-to-use solution for all DELMIAworks customers. Short implementation cycle of 10 days.
  2. Short implementation cycle and self-serve data analytics, which allow domain experts to do advanced analytics, makes this a very cost-effective offering.
  3. Leverages the expertise of an award-winning DELMIAworks partner and a development as well as implementation team of SMARTEN, advanced analytics.
  4. The partnership will provide DELMIAworks customers with solutions for monitoring, dissecting, and analysing data, as well as creating their own dashboards.
  5. The solutions include Predictive Analytics as well as Anomaly detection, which are built in, and more can be developed by the end customer.
  6. Focused solely on DELMIAworks, the solution is designed to meet customer expectations, as each partner in the joint venture is familiar with every data point, from the data structure to the customer’s specific needs.

Executive Quotes

Kartik Patel, CEO of SMARTEN, commented: “We believe that our partnership with Arisoft will set a new standard for analytics-driven solutions for DELMIAworks customers. Together, we can help businesses realize the full potential of their data.”

Imtiaz Lodhi, Managing Director at Arisoft, added: “This alliance allows us to offer our clients unmatched value—pairing the power of DELMIAworks ERP with advanced analytics for smarter, faster decision-making. Our expertise in DELMIAworks and SMARTEN’s expertise in analytics will provide a unique, ready-to-use solution for the customer.”

About SMARTEN

SMARTEN, an offering by Elegant Microweb Technologies Pvt Ltd, is an advanced analytics platform that turns raw data into valuable business intelligence. SMARTEN serves organizations worldwide with its unique offering, which supports customers in monitoring their business, drilling down from KPIs to Root Causes, receiving exception reports when something requires immediate attention, and utilizing diverse predictive analytics. The platform is mentioned in multiple Gartner reports and has provided value to customers across domains.

About Arisoft

Arisoft is a leading partner of DELMIAWorks (formerly IQMS) with a strong presence across the USA, Canada, the Middle East, and the Far East. It was awarded “Partner of the Year – 2023” at 3DEXPERIENCE WORLD 2024 in Dallas, Texas, recognizing its expertise in ERP, MES, IoT, and digital transformation. Arisoft’s consistent delivery of high-impact ERP solutions underscores its commitment to innovation and long-term client success in the manufacturing sector.

DELMIAworks is a manufacturing ERP (Enterprise Resource Planning) software solution that combines factory floor process control with ERP functionality.

For more information on this partnership, please visit www.SMARTEN.com or www.arisoftglobal.com

White Paper – Is Digital Transformation (Dx) Important for Small and Medium Businesses?

White Paper – Remote and Hybrid Technology Outsourcing Models Are Now Mainstream and the Future is Bright!

Is Digital Transformation (Dx) Important for Small and Medium Businesses?

The objective of the Digital Transformation (Dx) approach is to increase the value of business products and services and optimize resources, customer satisfaction and business efficiency and innovation. Small and Medium enterprises (SMEs) may believe that these initiatives are not for them. But with careful planning and domain focus, SMEs can achieve numerous benefits, and improve productivity, revenue and customer satisfaction.

Download White Paper

Is One BI Tool Enough or Do I Need More?

Should I Have One, Two, Three or More BI Tools?

Whether your business wishes to implement its first business intelligence solution, or you wish to upgrade your solution to satisfy additional requirements, or your business divisions have diverse business needs, the RIGHT business intelligence and augmented analytics solution is crucial. To protect your Return on Investment (ROI) and reduce your Total Cost of Ownership (TCO), you must select a solution that will suit all your team members, and be flexible enough to grow with your organization and provide support now and in the future.

Making the Case for One vs. Multiple Business Intelligence Solutions

Gartner names 12 mandatory and common features of a comprehensive BI tool, which includes:

  1. Data visualization
  2. Governance
  3. Reporting
  4. Analytics Catalog
  5. Data preparation
  6. Data science integration
  7. Automated insights.
  8. Metrics layer
  9. Data storytelling
  10. Natural language query (NLQ)
  11. Collaboration
  12. Composability

For many businesses today, the decision can lead them down a winding path to the question: ‘Can I truly find one solution to suit all my needs and, if I can’t, is it possible to successfully combine and integrate more than one BI tool?’

Let’s take a closer look at these questions in an effort to help you understand the tradeoffs and the decision-making process.

Choosing ONE BI Tool

Benefits

  • Data Centralization – Team members can seamlessly access a single data solution
  • Provides a centralized, simplified platform for user management and access rights
  • Maintenance and Administration – The IT team has only one system to manage
  • Reporting – Dashboards and reports leverage one data model, and reporting formats and scenarios are uniform and interconnected
  • Ensures one focused, experienced IT and technical team

Challenges

  • Scalability – As your organization grows, you may have issues supporting an expanded user base and data volume
  • Performance Issues – For organizations with a large data volume, users may experience a lag in response time
  • Data Security – If your business has multiple business units, the administration of a single solution may be a challenge, as the model will require multi-layered, granular security and permissions
  • Constrains the business to one solution, with one roadmap for the future provided by one vendor

Choosing Multiple Solutions

Benefits

  • Scalability – Smaller, more modular solutions allow the organization to execute development independently without affecting other systems
  • Performance – User experience (Ux) for dashboards and reporting is likely to be better, with suitable speed and responsive dashboards and reporting
  • Support – Each independent module or solution can be supported independently without affecting other solutions

Challenges

  • Duplicate Data or Analytics – If proper architecture is not in place, the systems may duplicate data or analysis or a system may use the wrong model for reporting
  • Integration – Combining and integrating multiple systems requires a sophisticated roadmap to accommodate cross-functional reporting and analytics and data access
  • Continuity – Data mapping, distribution and consistency can be a challenge
  • User Management and Access Rights – It can be challenging to manage these processes across disparate platforms
  • Technical and IT – Multiple tools require expertise across all frameworks and platforms

These are just a few of the examples of benefits and challenges of the one vs. many approach of business intelligence solutions. While the temptation to consolidate and choose one tool can seem practical, the enterprise should consider the benefits and the challenges of each approach and compare them to their needs. Each tool may offer specific benefits that cannot be achieved by a one solution approach, and may better address user expectations and needs and satisfy the goals of the organization.

For a long time, the analytics industry has touted the idea of ‘best of breed,’ and there is a case to be made for choosing the ‘best’ for each scenario. Gartner’s most recent Magic Quadrant places 6 of 20 vendors in the niche quadrant and many of these niche vendors may offer solutions that meet a specific need within your own enterprise. So, don’t be too quick to eliminate the possibility of multiple solutions.

Many CIOs think that at standardization on one platform should always be considered at the enterprise level. While that approach has its advantages, it has lot of disadvantages too.

Advantages include:

  • One vendor, one relationship
  • Concentrated skill set within the team
  • A simple, uncluttered application landscape

Disadvantages include:

  • Commitment to one vendor (who may or may not be dependable)
  • Enterprise is confined to one vendor roadmap, limitations, upgrades and future development
  • One solution platform limits enterprise platform choices and flexibility
  • One tool may not satisfy niche or specific use cases across all divisions, departments and teams

While a one solution choice may work for a smaller organization or one without complex needs, you may wish to consider a balanced approach. When you strike a balance using a practical, limited best of breed approach, you can address the needs of specific business units or users. Be judicious about your choices, so as not to clutter the application landscape with too many applications and complicate your architecture.

You may wish to choose one solution for enterprise IT reporting, or one for smart data visualization for business users, or one that supports Citizen Data Scientists, or a tool that is focused on big data processing. Your assessments should be based on your use cases, user needs, license needs, budget, etc. While some organizations use as many as five (5) BI tools, the enterprise should limit their expansion to 2-3 tools in order to avoid chaos in integration, maintenance, the need for IT skills, costs etc.

While the assessment of needs and requirements for ANY software solution can be time consuming, it does pay off in the end and, especially if you are considering multiple BI tools, it is worth taking the time to thoroughly assess your needs so your business can create the ideal analytical landscape for IT, data scientists, business analysts and business users.

Contact Us to discuss your analytical needs and to find out more about Modern And Traditional BI ToolsAugmented Analytics solutions, Citizen Data Scientist training and the process of choosing the right Analytics Solution for your business. Explore our free White Papers: ‘Enabling Business Optimization And Expense Reduction Through The Use Of Augmented Analytics,’ and ‘A Roadmap To ROI And User Adoption Of Augmented Analytics And BI Tools.’